Shipping Policy

Velnuvo delivers to customers throughout Australia. We aim to make delivery straightforward, with clear estimated timeframes and no standard shipping charge.

Free Shipping

Standard shipping is free on all eligible Velnuvo orders delivered within Australia. There is no minimum purchase amount required for standard free shipping unless otherwise clearly stated before checkout.

Processing & Handling Time

Once your payment has been confirmed, we’ll prepare and process your order within 1–2 business days, Monday through Friday. Orders placed after 5:00 PM Central European Time (CET) will begin processing on the next business day.

We take care to ensure your order is properly prepared before it leaves our fulfilment network. Weekends and public holidays are not counted as processing days.

Delivery & Transit Time

After your order has been processed and dispatched, standard shipping typically takes 6–12 business days, Monday through Friday.

Including processing time, you can generally expect your order to arrive within 7–14 business days from the date your order is placed. Delivery times can vary depending on your location in Australia and product or warehouse availability.

These timeframes are estimates rather than guaranteed delivery dates. Occasionally, factors outside our control—such as carrier delays, public holidays, severe weather, or periods of unusually high demand—may result in a slightly longer delivery time.

If your order has not arrived within the expected timeframe, please contact us at support@velnuvo.com with your order number and we’ll be happy to look into it for you.

Tracking Your Order

When tracking information is available, it will be sent to the email address associated with your order. Tracking information may take a short period to become active after dispatch.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete delivery address at checkout. If you notice an error after placing your order, contact us immediately at support@velnuvo.com.

We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or been shipped.

Lost or Damaged Deliveries

If your tracking indicates that your order has been delivered but you cannot locate it, or if your parcel appears to have been lost or damaged in transit, contact us at support@velnuvo.com. We will review the situation and assist you with the appropriate next steps.

Shipping Questions

For any questions about an order or delivery, contact support@velnuvo.com

Contact Information

Store Name: Velnuvo.com

Address: T he Hague, Netherlands, 'S-Gravenhage 338

Email: support@velnuvo.com

Phone: +31 6 16208306

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET)
Saturday–Sunday: 11:00 AM–3:00 PM (CET)

Customer service responds within 24 hours.