Billing Terms And Conditions

These Billing Terms explain how payments, charges, refunds, and billing information are handled when you make a purchase from Velnuvo.

 

Currency and Pricing

Orders made through our Australian storefront are displayed and charged in Australian dollars (AUD) unless the checkout clearly states otherwise.

The total amount payable will be shown before you complete your purchase.

 

Payment Authorisation

By placing an order, you confirm that you are authorised to use the payment method provided and authorise the applicable payment provider to charge the total shown at checkout.

Orders may be subject to payment verification. If payment cannot be authorised or is declined, your order may not be processed.

 

Billing Information

You are responsible for providing accurate billing and contact information. Incorrect information may delay or prevent payment verification or order processing.

 

Refunds

Approved refunds are returned to the original payment method whenever possible. Once a refund has been issued by Velnuvo, the time required for it to appear in your account depends on your bank or payment provider.

 

Payment Security

Payments are processed using the secure payment services made available through our online store. We do not ask customers to send complete card details to us by email.

 

Billing Questions

For billing or payment questions, contact support@velnuvo.com and include your order number where applicable.

 

Contact Information

Store Name: Velnuvo.com

 

Address: The Hague, Netherlands, 'S-Gravenhage 338

 

Email: support@velnuvo.com

 

Phone: +31 6 16208306 

 

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET)
Saturday–Sunday: 11:00 AM–3:00 PM (CET)

 

Customer service responds within 24 hours.