Payment Policy

Velnuvo aims to provide Australian customers with a simple and secure checkout experience.

 

Accepted Payment Methods

We accept Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay. All prices and payments are in Australian dollars (AUD)

 

Currency

Australian customers will see prices in Australian dollars (AUD).

 

Payment Processing

Payment must be successfully authorised before an order can be processed. If a payment is declined, please verify the information entered or contact your bank or payment provider.

For security reasons, Velnuvo may review, decline, or cancel transactions that appear fraudulent or cannot be verified.

 

Payment Security

Payment information is handled through the secure payment providers integrated with our online store. VelnUvo does not ask customers to provide complete credit or debit card information through ordinary email.

 

Refunds

When a refund is approved, it will normally be returned to the payment method originally used for the purchase. Processing times after the refund has been issued may vary by bank or payment provider.

 

Questions

For questions about a payment, charge, or refund, contact support@velnuvo.com

 

Contact Information

Store Name: Velnuvo.com

 

Address: The Hague, Netherlands, 'S-Gravenhage 338

 

Email: support@velnuvo.com

 

Phone: +31 6 16208306 

 

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET)
Saturday–Sunday: 11:00 AM–3:00 PM (CET)

 

Customer service responds within 24 hours.