Privacy Policy
Velnuvo operates this online store and provides the products, website features, content, customer support, and other services available through our website, together referred to in this policy as the “Services.”
Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our Services to you.
This Privacy Policy explains how Velnuvo collects, uses, stores, and shares personal information when you browse our website, place an order, contact our customer support team, create an account, or otherwise interact with our Services.
We encourage you to read this policy so you understand how your information is handled when shopping with us.
Personal Data, Data Protection and Data Controller
For the purposes of this Privacy Policy, references to “personal information” also include “personal data” where that term is used under applicable data protection laws.
Velnuvo is committed to protecting the personal data of customers and visitors and handling personal data in accordance with applicable privacy and data protection requirements.
Data Controller
Where applicable under data protection law, the entity operating Velnuvo and determining how and why personal data is processed acts as the data controller for the personal data described in this Privacy Policy.
We process personal data where necessary to provide our Services, process and fulfil orders, process payments, communicate with customers, provide customer support, prevent fraud and misuse, maintain the security of our Services, comply with legal obligations, and, where permitted, conduct analytics, advertising and marketing activities.
Depending on the circumstances and applicable law, processing may be based on the performance of a contract with you, compliance with legal obligations, our legitimate interests, your consent, or another lawful basis recognised under applicable data protection law.
Questions about the processing or protection of your personal data, or requests concerning applicable data protection rights, can be sent to support@velnuvo.com.
Personal Information We Collect
The information we collect depends on how you interact with Velnuvo.
When you browse our store, place an order, create an account, or contact us, we may collect personal information such as your name, email address, telephone number, billing address, shipping address, and other contact details you choose to provide.
When you make a purchase, information related to your transaction may also be collected. This can include the products you purchase, payment status, transaction records, returns, cancellations, and other details necessary to complete and manage your order.
Payment information is handled through the payment services available through our store. Depending on the payment method you choose, relevant payment information may be processed by Shopify and/or the applicable payment provider.
If you create an account, we may also collect information associated with that account, such as login credentials, preferences, and account settings.
When you browse our website, certain technical information may be collected automatically. This can include your IP address, browser type, device information, device identifiers, and information about how you navigate and interact with our website.
We may also retain information you provide when communicating with our customer service team, including the contents of your enquiry and information required to assist you.
How We Collect Personal Information
Some information is provided directly by you. For example, you provide information when you place an order, create an account, complete a form, subscribe to communications, or contact us for assistance.
Other information may be collected automatically when you use our website through cookies and similar technologies.
We may also receive information from Shopify and from third-party companies that help us operate our store, such as payment processors, fulfilment partners, shipping providers, analytics providers, advertising platforms, and other service providers.
How We Use Your Information
We use personal information primarily to operate VelnUvo and provide our Services to you.
This includes processing payments and orders, arranging fulfilment and delivery, providing order confirmations and shipping updates, handling returns and refunds, maintaining customer accounts, and responding to customer-service enquiries.
We may also use information to maintain the security of our website, detect or prevent fraudulent transactions and other misuse, troubleshoot technical problems, improve our store and customer experience, and comply with applicable legal, regulatory, tax, accounting, or other obligations.
Where permitted by applicable law and where any required consent has been obtained, we may use your information to provide marketing or promotional communications that we believe may be relevant to you. You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those messages.
How We Share Personal Information
Running an online store requires us to work with companies that provide services on our behalf. We may therefore share personal information with third parties where reasonably necessary to operate Velnuvo and provide our Services.
These parties may include Shopify, payment processors, fulfilment partners, shipping and delivery providers, website and IT service providers, analytics providers, customer-support services, and other companies involved in operating our store.
We may also work with advertising and marketing partners. Where applicable, information may be shared or processed for advertising, measurement, analytics, or marketing purposes in accordance with applicable law and the privacy practices of the relevant provider.
We may disclose information when you specifically request or consent to the disclosure.
Information may also be disclosed where we reasonably believe it is necessary to comply with applicable law, respond to a lawful request from an authority or court, protect our legal rights, investigate suspected fraud or misuse, or protect our customers and business.
Our Relationship With Shopify
VelnUvo's online store is powered by Shopify. Shopify provides the technology and infrastructure that allow us to operate our online store and provide our Services.
When you use our store, certain personal information may be collected, transmitted, stored, or otherwise processed by Shopify and its service providers. Depending on where those providers operate, your information may be processed in countries outside the country where you live.
You can learn more about how Shopify handles consumer information through the Shopify Consumer Privacy Policy.
Shopify also provides a Privacy Portal where consumers can find additional information about privacy requests relating to Shopify.
Cookies and Similar Technologies
VelnUvo and the services used to operate our website may use cookies, pixels, and similar technologies.
These technologies help the website function correctly, remember preferences, understand how visitors interact with our store, measure website performance, maintain security, and, where applicable, support advertising and marketing activities.
Some cookies are necessary for important website functions, while others may be used for analytics, personalisation, or marketing.
Depending on your location and the tools available on our website, you may be able to manage certain cookie preferences directly through our website. You may also be able to control or delete cookies through your browser settings.
Please be aware that disabling certain cookies may affect the functionality or performance of parts of our website.
Marketing and Advertising
Where permitted, Velnuvo may use information about interactions with our website to understand the effectiveness of our advertising and to show more relevant marketing.
This may involve third-party advertising or analytics services that use cookies or similar technologies.
Where consent is required by applicable law, these technologies will be used in accordance with the choices you make through the applicable consent or cookie-management tools.
You can unsubscribe from promotional emails at any time. Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications, such as order confirmations, delivery information, or messages concerning an existing purchase.
Children's Privacy
Velnuvo's Services are intended for adults and are not designed or directed toward children.
We do not knowingly collect personal information directly from children who are below the applicable age at which they can provide valid consent in their jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us at support@velnuvo.com so that we can review the situation and take appropriate action.
Data Retention
We keep personal information for as long as reasonably necessary to provide our Services and fulfill the purposes described in this Privacy Policy.
How long information is retained can depend on why it was collected and whether we need to retain it for purposes such as completing transactions, maintaining business and financial records, handling customer-service matters, preventing fraud, resolving disputes, or meeting legal and regulatory obligations.
When personal information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.
Security
We take reasonable measures designed to protect the personal information handled through our business.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. For this reason, we encourage customers not to send sensitive payment information, passwords, or other confidential information through ordinary email or other unsecured communication methods.
Your Privacy Rights
Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.
These may include the ability to request access to personal information we hold about you, request correction of inaccurate information, request deletion in circumstances where that right applies, obtain information about how your data is used, or exercise other privacy choices provided by applicable law.
Where applicable, you may also have choices concerning direct marketing, targeted advertising, or certain uses or disclosures of personal information.
To make a privacy request, contact us at support@velnuvo.com. Please provide enough information for us to understand your request. We may need to verify your identity before completing certain requests in order to protect your information from unauthorised access.
We will review and respond to valid privacy requests in accordance with applicable law.
International Data Processing
VelnUvo serves customers in Australia while working with technology, payment, fulfilment, shipping, analytics, and other service providers that may operate internationally.
As a result, personal information may be transferred to, stored in, or processed in countries outside Australia and outside the country in which our business is established.
Where applicable law requires safeguards for international transfers, we and our service providers may rely on legally recognised mechanisms and contractual protections for transferring personal information between countries.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
Once you leave our website or interact directly with a third-party service, that provider's own terms and privacy practices may apply. VelnUvo is not responsible for the privacy practices of independent third-party websites, so we recommend reviewing their privacy information before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, service providers, or legal requirements.
When changes are made, the updated version will be published on this page. Where required by applicable law, we will provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us.
Contact Information
Store Name: Velnuvo.com
Address: The Hague, Netherlands, 'S-Gravenhage 338
Email: support@velnuvo.com
Phone: +31 6 16208306
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET)
Saturday–Sunday: 11:00 AM–3:00 PM (CET)
Customer service responds within 24 hours.