IP & DMCA Policy
Velnuvo respects the intellectual property rights of creators, businesses, rights holders, and other third parties. We are committed to responding appropriately to legitimate concerns involving copyright, trademarks, designs, and other intellectual property rights in accordance with applicable laws.
Velnuvo operates as an independent online retailer and may source products from third-party suppliers and fulfilment partners. Unless we clearly state otherwise on a particular product or page, Velnuvo does not claim to manufacture or design the products offered through our store.
Trademarks, brand names, logos, product names, designs, images, and other third-party intellectual property remain the property of their respective owners. Where third-party materials are referenced, they are used for identification or descriptive purposes and should not be interpreted as suggesting a partnership, sponsorship, endorsement, or other affiliation unless we specifically state that such a relationship exists.
Reporting an Intellectual Property Concern
If you are an intellectual property rights holder, or are authorised to act on behalf of one, and believe that a product or content appearing on the Velnuvo website infringes your rights, please contact us at support@velnuvo.com.
To help us properly review your request, please provide a clear description of the copyrighted work, trademark, design, or other intellectual property you believe is being infringed. Please also identify the specific product, content, or page involved and provide the relevant URL or URLs.
Your notice should include your full name, company or organisation where applicable, mailing address, telephone number, and email address so that we can contact you regarding the claim.
Please also include a statement confirming that you have a good-faith belief that the disputed use is not authorised by the relevant rights holder, its representative, or applicable law. Where a formal DMCA notice is being submitted, include the declarations required by applicable law, including a statement that the information in your notice is accurate and, under penalty of perjury, that you are the rights holder or authorised to act on the rights holder's behalf.
Please finish the notice with your physical or electronic signature.
How We Handle Intellectual Property Complaints
We take legitimate intellectual property concerns seriously. When Velnuvo receives a sufficiently complete notice, we will review the information provided and investigate the product or content concerned.
Where appropriate, we may remove or restrict access to disputed content while the matter is reviewed. We may also contact relevant suppliers, service providers, or other parties when additional information is necessary to investigate the complaint.
If our review determines that action should be taken, we may remove the relevant content or product, request changes, or take other reasonable steps depending on the circumstances.
Our goal is to handle legitimate intellectual property concerns fairly and without unnecessary delay.
Counter-Notices
If content has been removed following an intellectual property complaint and you believe the removal resulted from an error or misidentification, you may contact us at support@velnuvo.com to request further review.
Where the DMCA or another applicable legal process provides for a formal counter-notice, additional information or declarations may be required before we can process your request.
Repeat or Serious Infringement
Velnuvo does not knowingly permit the use of our store to repeatedly infringe the intellectual property rights of others.
Where we become aware of repeated or serious infringement involving a product, supplier, or content source, we may take additional action where appropriate, including removing affected listings or discontinuing affected products.
Good Faith and Transparency
We aim to handle intellectual property matters professionally, fairly, and in good faith.
If you believe something on our website violates your intellectual property rights, contacting us directly with complete information is the fastest way for us to understand the issue and investigate it.
Contact us for Intellectual Property Matters
Contact Information
Store Name: Velnuvo.com
Address: The Hague, Netherlands, 'S-Gravenhage 338
Email: support@velnuvo.com
Phone: +31 6 16208306
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET)
Saturday–Sunday: 11:00 AM–3:00 PM (CET)
Customer service responds within 24 hours.